“Hello this is Windows Software Support”

Windows Software SupportOne of the things that I hadn’t been quite prepared for with working from home was the number of phone calls that I would get from random individuals. It’s actually quite ridiculous the number that feel I need help with my energy supply, PPI reclaim and so on.

However, until today, I hadn’t had one of those fabled calls from abroad telling me that I had an issue with my Windows PC and offering to remotely fix it for me.

Whenever the phone rings and the display says “International” my heart sinks but when this caller said that she was … Read the rest

Rule #1 – No Matter How Much Testing You Do Users Will Find Something You Didn’t

The Chubby Challenge End DateI was casually looking through the database (as you do) for my side project The Chubby Challenge yesterday when I noticed something odd. The latest challenge to be created had a blank end date, something that you are not supposed to be able to do.

I immediately went to my test site to see if I could reproduce the issue and what I found was that even though you are supposed to select a date using a date picker you can still type something, anything, into the associated edit control. I guess that this is precisely what the user had … Read the rest

The Bane of Family Tech Support

arrgh!One of the occupational hazards of working in the IT industry is that you become official tech support for family and friends.

There is a expectation that you will be an expert in all forms of technology.

My mother-in-law regularly asks me questions about her android phone, for example, despite I having never owned or used such a device. My requests for her to move to an iPhone or use my wife who has exactly the same phone as her have so far gone unheard!

Sometimes, however, the job is made so much harder by mischievous software vendors and I … Read the rest

Google Chrome 2012 A-Z

John Rentoul in the Independent produced an A-Z list of sites Google Chrome takes you to if you just press the first letter and press enter. If you are logged in to Google then these results will be tailored to your usage.

I thought that it would be interesting to do the same and my results are below. What was interesting was that it was quite narcissistic in that several of my own sites appear on the list, although not this one. I was also surprised by what was missing. For example I would have expected to see Autosport under … Read the rest

Virtually, the UK Leads the World

Fascinating new report from OFCOM which shows the the UK is still a world leader in one thing and that is consuming online content.

According to the report the UK is top dog when it comes to:

  • watching TV from catch-up services, such as the BBC’s iPlayer
  • online shopping. We spend an average of £1,083 per person per year online
  • accessing social networks on our mobiles

Watch a slightly surprised Yank go through the numbers in the video below or see the data courtesy of the Guardian here.

Go Team GB!… Read the rest

Hacked Off (again)

A dozen years ago, when the web was a very different beast to what it is today I, wrote a series of scripts in the language Perl what was a simple content management system (CMS) to run my websites. Those websites have run using those same scripts with little change over that time. Now I only have  two sites left on that infrastructure and after a hacking this week I have decided that it is finally time to retire the scripts and more the sites to WordPress. I am a bit sad to have to scrap my work but I … Read the rest

Prioritising Marketing on Start-up

Something struck me recently about the difference between OSX and Windows. What is the first thing that happens when you start-up a Mac?  You hear the “Wall-e” sound (if you don’t know what that sounds like take a look at the video below). Only then does the start-up begin. When you start up a Windows PC you see the BIOS checks and then Windows logo and eventually the Windows tinkle.

In order to do this Apple must be prioritising loading the sound drivers first in order to do so. Something that they can do because they have control over both … Read the rest

“Modern Internet Explorer”

This made me laugh out loud when I saw it.

Running Windows 8 via Parallels on my Mac the caption for Internet Explorer is shown as “Modern Internet Explorer” presumably as opposed to that old, out-dated version that they previously shipped! This text would normally appear on the title bar of a Windows application but with the new Metro style app you don’t get to see the title bar.

I have to admit that I do like the clean look of the new version of IE but at the same time it is hugely frustrating as I have yet been … Read the rest

The Chubby Challenge

One of the great things about the Internet is that it allows new ideas to be quickly built and got into the hands of the public without having to spend huge amounts of cash. This has allowed countless number of people to become entrepreneurs even if only in a very small way. And now it is my turn.

For the last few months I have been working on a new project called The Chubby Challenge which is based on something that we used to run when I was working at AppSwing.

Most office workers seem to lead a sedentary lifestyle … Read the rest